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Refund Policy

ANFUOTE​ Guarantee

Returns or Replacement

We offer a 14-day return or replacement policy, starting on the day the order is received. To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our Customebe r Support to begin a return or exchange. Returns sent back without notice may not be honored.


Once your item return is received and inspected, you will receive an email to notify you that we have received your returned item. If the item is in like-new condition and includes the original packaging, your return will be approved. Your refund will be processed through your original method of payment. Read more about ANFUOTE’s after-sales policies here.

Where is my refund/replacement?

Once your refund is approved, it may take several days for the payment to post to your bank account or credit card. If you have returned your ANFUOTE product but haven’t received your refund after several days, please contact your bank or credit card company. If you’ve done all of this and you still have not received your refund, please contact us at No restocking fee to be charged for the returns or replacements. For replacements or exchanges, shipping times will vary depending upon the region of delivery. If you are returning a ANFUOTE product valued at over 50 EUR, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for packages lost on the way to us.

Events Beyond Reasonable Control Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

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